Cancellations, Substitutions, and Transfers for Education Events
Attendee Cancellations – 30 or more days prior to the event:
If you need to cancel your attendance at a live event, your registration fee, less a $100 processing fee, is refundable, if written notice of cancellation is received to our Product Support team via our Contact Us page 30 days or more prior to the program date. Please include the attendee name, program name, date, and order number.
Attendee Cancellations – fewer than 30 days prior to the event:
If you need to cancel your attendance at a live event fewer than 30 days prior, you may send an alternate attendee. Please include the registrant’s name, program name, date, and order number as well as the alternate attendee’s full name, title, credentials, address, phone, and email address to our Product Support team via our Contact Us page. Refunds will not be issued for cancellations received fewer than 30 days prior to the program or any no-shows.
Event Cancellations:
Joint Commission Resources reserves the right to cancel or reschedule a program due to unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by reaching out to our Product Support team via our Contact Us page. Neither Joint Commission Resources nor The Joint Commission® is responsible for a registrant's travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled.
Dietary Restrictions
Should you have any dietary restrictions for an upcoming event, please reach out to our Product Support team via our Contact Us page with the name and date of the program and the special accommodations that may be needed so we can inform the catering staff. Please be aware that some requests may be difficult to accommodate, and it may be best to bring some of your own food to supplement what is provided.
Americans with Disabilities Act
If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please reach out to our Product Support team via our Contact Us page immediately after registering for any event. Every effort will be made to provide reasonable accommodations to registrants with disabilities. Personal assistance with using the restroom, mobility around the building, or eating is not provided. On rare occasions, it may be determined that an attendee’s needs cannot be met in our environment.
Conflict of Interest
Joint Commission Resources maintains control over all continuing education content provided to ensure content integrity and minimize educational bias. All education planners, faculty, content reviewers, authors, and others involved with continuing education activities disclose influencing relationships, or lack thereof, including financial or commercial interests. The Joint Commission ensures the accuracy and consistency of the application of accreditation criteria to ensure appropriateness of relationships and affiliations that may impact educational content.
Program Agendas and Faculty
Agendas and faculty are subject to change, with comparable content and expertise, in the event of scheduling conflicts, availability, etc.